Autofair Ford in Manchester is seeking an Automotive Service Advisor for our Service Department. The Service Advisor serves as the primary point of contact for all automotive service and repair matters. The Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate automotive service visit, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
Applicants must have previous dealership experience. CDK/ADP knowledge is a plus. Ford experience is not necessary. Flexible hours/schedule, huge earning potential, up to $5,000 sign on bonus for the right candidate. Looking for someone with a proven track record of success with performance and CSI.
Responsibilities:
- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported automotive related problem
- Make best-value repair recommendations based upon nature of the problem
- Manage delivery of required vehicle repair by successfully setting and managing customer expectations
- Maintain documentation, including PO, invoices, work orders, reports,etc.
- Enforce / follow organizational safety standards
- Ensure appropriate parts are obtained for required vehicle repairs
- Promote / showcase the repair facility
- Take ownership and accept accountability for delivering outstanding service levels